FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • What is the validity of earned but unredeemed Coins? What is the validity of earned but unredeemed Coins?
    Earned but unredeemed Iskan Coins expire 24 months after the day they were credited to the customer's account.
  • What transactions are not included in earning Iskan Coins? What transactions are not included in earning Iskan Coins?
    Transactions that do not qualify for earning Iskan Coins include:

    - Cash withdrawals.
    - Fees and charges.
    - Transactions not posted to the card account.
    - Purchase transactions made at Gas stations.
    - The bank reserves the right to deduct Iskan Coins accumulated by the customer for successfully chargebacks transactions.
     
  • How can Iskan Coins be redeemed? How can Iskan Coins be redeemed?
    Iskan Coins can be redeemed through various methods, including:

    - Transferring Coins to another Housing Bank customer.
    - Converting Coins into cash credited to the customer's account or credit card, or to another Housing Bank customer.
    - Using Coins for payments (eFawateercom, eVouchers, CRIF fees).
    - Redeeming for shopping vouchers.
    - Withdrawing Coins via ATMs.

     
  • Which cards can be used? Which cards can be used?
    All Visa cards issued by the Housing Bank, including credit, debit, and Iskan v-cards, are eligible for earning Iskan Coins.
  • How to enroll and earn Iskan Coins? How to enroll and earn Iskan Coins?
    Housing Bank customers are automatically enrolled in the program. Iskan Coins are earned when benefiting from housing loan products, e-services via Iskan Mobile, and transactions made using Visa cards for online and in-store purchases both inside and outside Jordan, depending on the card type.
  • What is the Iskan Coins Program? What is the Iskan Coins Program?
    The Iskan Coins Program enables Housing Bank customers to earn Iskan Coins when they utilize the bank's products and services (as per the services listed on the Bank’s official website). Accumulated Iskan Coins can be redeemed for cash, vouchers, gifts, or reward points with companies participating in the Iskan Coins Program. 
  • What are the saving accounts prizes for 2025? What are the saving accounts prizes for 2025?

    •  Weekly Prize: 12 winners, Gold Lira for each one

    •  Monthly Prize (2,4,5,7,8,10,11/2025): 12 winners, Gold ounce for each one

    •  March Prize: 12 winners, 250gr of Gold for each one

    •  June Prize - semiannually: 12 winners, 500gr of Gold for each one

    •  September Prize: 12 winners, 250gr of Gold for each one

    •  End of Year Prize: 12 winners, 1kg of Gold for each one




     
  • What documents are required to get a personal loan? What documents are required to get a personal loan?

    - Valid national ID or valid passport for non-Jordanians

    - Latest Salary Slip

    - Social security subscription letter

    - Income verification letter

    - Bank statement for the last 6 months

    - Company registration certificate for entities, valid profession license, practice profession license, and association membership certificate

     
  • What is the minimum balance to participate in our 2025 savings account prize draw? What is the minimum balance to participate in our 2025 savings account prize draw?
    200 JOD
  • What is the maximum daily limit allowed for transfers using CliQ service? What is the maximum daily limit allowed for transfers using CliQ service?
    The maximum daily limit allowed for CliQ transfers is JOD 10,000 and the number of transactions must not exceed 10 transfers.
  • How much is the issuance and renewal fees of Iskan Youth Credit Card? How much is the issuance and renewal fees of Iskan Youth Credit Card?
    Iskan Youth Credit Card is waived from issuance and renewal fees for Youth customers
  • How much is the monthly fee of Iskan Youth debit card? How much is the monthly fee of Iskan Youth debit card?
    The monthly fee of Iskan Youth debit card is JOD 0.500
  • How to join Iskan Youth program? How to join Iskan Youth program?
    You can join Iskan Youth Program if you are aged between (18-25) years. You can open your account digitally through Iskan Mobile app or by visiting any of our branches across the kingdom
  • What is the minimum amount required to open an Iskan Youth account? What is the minimum amount required to open an Iskan Youth account?
    No minimum amount required to open Iskan Youth account
  • How to get Iskan Youth V-Card? How to get Iskan Youth V-Card?
    You can issue Iskan Youth V-Card instantly from Iskan Mobile app for free without the need to visit the branch
  • Can the father or mother control and manage the Iskan Young account for their child? Can the father or mother control and manage the Iskan Young account for their child?
    Yes, parents are able to control and Manage Iskan Young accounts of their minors from Iskan Mobile app
  • How to Join Iskan Young Program? How to Join Iskan Young Program?
    Parents can onboard their minors to Iskan Young program from Iskan Mobile app
  • Are there any issuance fee or monthly fee for the debit card of the Iskan Young account? Are there any issuance fee or monthly fee for the debit card of the Iskan Young account?
    No, there are no issuance fee or monthly fee for the debit card
  • What is the minimum amount required to open Iskan Young account? What is the minimum amount required to open Iskan Young account?
    There is no minimum amount required to open the Iskan Young account
  • What is the minimum balance fee on any of Iskan Young accounts? What is the minimum balance fee on any of Iskan Young accounts?
    Iskan Young accounts are waived from minimum balance fee

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