FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

Asked Question

  • How can I install my Transaction amount?
    When using your Housing Bank Credit Cards through the merchant POS for selected participating merchants, through the SMS, through Iskan Mobile application or contact our Call Center (Iskan 24/7) at +96265200400
  • What is the Instalment Period?
    Flexible periods starting from 3 months up to 24 months. The installment months varies from one merchant to another.
  • What is the interest rate for the installment program?
    0% interest rate when using your credit card in selected participating merchants. And 1 % for non-participating merchants
  • What is the minimum amount that can be installed?
    200 JD
  • Is there any interest-free period on my credit card transaction?

    The interest-free period may reach 55 days, depending on the date of transaction. There is no interest-free period on cash withdrawal transactions.

  • What is the difference between FX Margin and FX Cash trading services?

    - The FX Margin service depends on a trading limit given to the client, while FX Cash service depends on the balance available in client’s account.

    - There are credit and debit interest rates applied on FX Margin accounts balances. No interest is applied to the FX Cash service.

    - Trading limit given under FX margin service is 7 times client’s deposited cash collateral, while FX cash service trading is limited to actual available balance in client’s account

    - FX Margin trading agreement is different from FX cash account service agreement.

    - FX margin trading service depends on adequacy ratio monitoring, while FX cash account service not

    - Under FX margin trading clients can sell a currency that he doesn’t own, while under FX cash account service this is not allowed.

  • Does the money transfer service reach all parts of the world?

    Yes, it does. This is because HBTF has a wide network of correspondent banks. There are over 500 correspondent banks  across the globe.

  • Can I get a money transfer service in a few minutes?

    Yes, you can. HBTF offers the Western Union money transfer service that facilitates the process of transferring and receiving your money quickly through Western Union agents around the world or through HBTF branch network. Moreover, you can visit the Western Union agent at country of residence and send a transfer. All you need to mention is the beneficiary’s name,additional you can use the Iskan Mobile banking application anytime anywhere to transfer and reveiving money.

  • In which Housing Bank branches Iskan Plus centers are available?
    Iskan Plus centers are available in 70 branches across the Kingdom. Click here
  • How much is the monthly subscription fee of Iskan Plus Paid Program?

    The monthly subscription fee of Iskan Plus Paid Program is 3.5 JODs.

  • What are the banking benefits of the Iskan Plus free program?

    - Dedicated Relationship Manager and designated Iskan Plus branches for prioritized services

     - Priority in queueing systems at bank branches

     - Priority at the call center service (Iskan 24/7)

    - Instant cash in case of emergencies during travels, through Western Union Quick Transfers on the Iskan Mobile application

    - Installments, discounts and loyalty programs for Iskan Plus debit and credit cards

     - 50% exemption on primary credit card issuance fees for the first year excluding Visa Infinite US Dollar card

    - Extra chance of winning in savings accounts for every additional 100 JODs in the balance

     - A lower interest rate than the advertised rate on consumer loan products

    - Exemption from loan granting fees purchased from other banks (Buyout Loans)

     

  • How to join Iskan Plus program?

    You can join Iskan Plus program by fulfilling the following criteria:

    - A monthly transferred salary to Housing Bank with minimum value of 650 JODs and maximum value of 2599 JODs or equivalent in foreign currencies.

    - The average balance of the customer's accounts (Term deposits / Current / Savings) in JOD currency should range from 10,000 JODs and less than 70,000 JODs or equivalent in foreign currencies.

     

  • Can I open an account at HBTF in currencies other than the Jordanian Dinar?

    You can open an account at HBTF with the below currencies:

    - U.S. Dollars

    - Japanese Yen

    - British Pounds

    - Euros

    - Several Arabic currencies

  • When can I utilize the Phone Bank service?

    You can access the service 24/7, 7 days a week.

  • What are the exemptions offered to EDGE program customers?

    - Free of charge salary transfer

    - Free account statement

    - 100% exemption on primary and supplementary credit card issuance fees for the first year

    - Free of charge foreign currency deposit

    - 60 free checkbook leaves per year

  • What are the featured services EDGE program customers can use on Iskan Mobile?

    - Customized mobile banking theme and design

    - Cheque book request

    - Credit card request

    - Safety Deposit application. boxes

    - Cardless withdrawal and deposit

    - Western Union Express Transfer Service (inquiry, send money, receive money)

    - Bill payment through eFawateercom

    - Credit card payments /settlements

    - CliQ services

    - Personal loan request

    - Auto loan request

    - Housing loan request

    - Locating Housing Bank ATMs and branches

    - CRIF credit Inquiry

    - Activation of SANAD digital identity

    - Travel insurance services

    - Card location control

  • What are the benefits and luxury services of Visa Infinite Credit Card?

    - A revolving credit limit with repayment value that meets your needs

    - A grace period of up to 55 days for purchases

    - Flexibility in payment

    - Local and global acceptance

    -The ability to withdraw cash by card internationally up to 100% of the limit value

    -The option for internet purchases, making it possible to contact the 24/7 call center at any time to request changes to the limit or cancel the service, or through the Iskan Mobile app

    - Purchase installments at 0% interest

    - Personal Assistant Service

    - Contactless card where it is possible to contact the 24/7 call center at any time to request changes to the limit or cancel the service, or through the Iskan Mobile application

    - A secured card with chip and password protection

    - Automatic enrollment in the Iskan Coins program, allowing you to select rewards that suit you

    - Benefit from the Iskan Gain program

    - Life insurance for the outstanding balance on the card in case of death

    - Travel Insurance

    - International medical assistance while traveling abroad

    - Access to the LoungeKey program for Visa Infinite cardholders, providing the main cardholder and one visitor with free access to over 1,000 airport lounges worldwide. You can find more information at www.loungekey.com/visamena
  • In which Housing Bank branches EDGE centers are available?
    - Shmeisani

    - Abdoun

    - Gardens

    - Um Uthaina

    - Jubaiha

    - Al-Madina Al-Munawara

    - Dabouq

    - Prince Rashed District

    - Al-Rabieh 

    - Abdullah Ghosheh St.

    - Zahran

    - Ethaa

    - Private Banking Services branches
  • How to join EDGE program?

    You can join the EDGE program based by meeting one of the following criteria:

    - A monthly transferred salary to Housing Bank with minimum value of 2600 JODs  or equivalent in foreign currencies.

    - The total value of credit facilities (housing loans/ personal loans/ car loans) granted to the EDGE customer should be 200,000 JODs or more.

    - The average balance of the customer's accounts (Time deposits / Current / Savings) should not be less than 70,000 JODs or equivalent in foreign currencies.

     
  • How can I apply for a debit card?
    Visit any of our branches, contact our call center apply through the Iskan Mobile app or fill the form Click Here