FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Who is the Edge program for?

    Edge was created for our most distinguished customers to provide them with personalized services that meet their banking needs.

  • Do I need to provide the authorized entity with my IBAN to perform a transfer to my account in a bank operating inside the Kingdom?

    Yes.

  • How can I get the IBAN for my account?

    To obtain your IBAN, please click here.

  • Is the IBAN required when paying by credit card?
    No
  • Will my bank provide me with a different IBAN for each of my accounts?

    Yes, for all accounts that accept outgoing or incoming transfers or both.

  • Will the existing account numbers become invalid when the IBAN is applied?

    No.

  • What is the CliQ service?

    CliQ is a service that enables customers to send and receive money between bank accounts across all participating banks in Jordan, to and from any mobile wallet, instantly and 24/7.

  • How can one benefit from the bank’s services without visiting the bank?

    The bank capitalizes on the latest technological and electronic global means to serve its clients anytime and anywhere, through using services like internet banking and the mobile banking.

  • How can I start trading Foreign Currency Exchange (FX) and Precious Metals?

    Through coordinating with your branch or through visiting the Jordan Treasury Department, located at the headquarters building.

  • What are the advantages of opening a Salary Account with Housing Bank?

    - You can withdraw your salary in advance at any time

    - You can get your debit card without issuance fees

    - You will get free access to all Housing Bank electronic services (Call Center (Iskan 24/7) , Phone Bank, Iskan online, Iskan Mobile and Iskan SMS)

    - You can pay different utility bills

    - You can apply for loans or credit facilities you need with preferential terms

    - When you sign up for the free SMS messaging service, you will be notified when your salary is deposited and when any transactions are made on your account

  • What Countries does the bank exist in?

    There are Housing Bank branches in 8 countries: 15 branches in Palestine, 1 branch in Bahrain, and subsidiary banks in Syria, Algeria and Britain, in addition to 3 representative offices in the U.A.E, Iraq and Libya.

  • Does the bank have International Branches?

    Yes, the bank has 16 international branches (15 in Palestine and one branch in Bahrain).

  • What are the transfer limits between accounts through Iskan Mobile & Iskan online?

    - Between your own accounts: 20,000 JOD per day
    -To other HBTF accounts: 20,000 JOD per day
    -To accounts in local banks: 10,000 JOD or equivalent in USD/GBP/EUR per day
    -To international banks: 5,000 JOD or equivalent in USD/GBP/EUR per day 

  • How can I access the Phone Bank Call Center (Iskan 24/7) services?

    People who are not bank customers can also communicate with the speaking bank
    for the bank customers you need your Debit Card and PIN code 

  • Whom should I refer to if I wish to inquire about transfer services or bank drafts?

    Please get in touch with our call center (Iskan 24/7) at +96265200400, or our toll-free number 080022111, or through Iskan Mobile or visit the nearest branch.

  • What is the minimum income to get the Auto loan?

    The minimum income required to get an auto loan is 250 JOD for public sector and 350 JODs for private sector

  • Why is our personal loan program your perfect solution?

    -Tenor of loan up to 8 years including a grace period.

    -Grace period up to 6 months.

    -Competitive interest rate.

    -Pre-approved credit card with free issuing fees for the first year.

    -Life insurance coverage.

  • What is the Minimum income to request Housing Loan?

    The minimum income required to request a housing loan is 250 JODs for public sector  and 350 JODs for private sector

  • What are the bank’s-channels?

    - Iskan Mobile

    - Iskan Online

    - ATM Network 

    - SMS 

    - Interactive Voice Response System (IVR) 

    - Call Center (ISKAN 24/7)

    - ITM

    - Iskan Engage

    - Iskan Chat

  • How can I subscribe to Mobile Banking How do I sign up for mobile banking?

    You can sign up for the SMS service once you open an account or by visiting the nearest branch. You can also contact the call center at +0096265200400.To subscribe to the Iskan Mobile service , download the app stores and follow the registration steps.

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