FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • How can I subscribe to Mobile Banking How do I sign up for mobile banking? How can I subscribe to Mobile Banking How do I sign up for mobile banking?

    You can sign up for the SMS service once you open an account or by visiting the nearest branch. You can also contact the call center at +0096265200400.To subscribe to the Iskan Mobile service , download the app stores and follow the registration steps.

  • What are the advantages of opening a Time Deposit Account? What are the advantages of opening a Time Deposit Account?

    - Grow your balance with high returns. You can tie your Time Deposit with the period that suits your preference

    - The period could range from one month to one year

    - Account holders receive a Visa credit card

    - Account holders have access to loans and other benefits at  competitive prices

    - This account can be opened in Jordanian Dinars or foreign currencies

  • What kind of services does HBTF offer in the field of Foreign Currency Trading? What kind of services does HBTF offer in the field of Foreign Currency Trading?

    - FX Cash Trading service
    - FX Margin service
    - FX Forward service
    - FX Swaps service
    - FX Options service
    - FX Futures service and Options on FX futures service.Interest Rate Swap service

  • Can I use my card for online purchases? Can I use my card for online purchases?

    Yes, you can activate your card for online purchases by submitting a request through the Iskan Mobile application or by contacting the 24/7 telephone service center and requesting to amend the credit limit or cancel the service.

  • How long is the personal tenor repayment period? How long is the personal tenor repayment period?

    Loan tenor up to 8 years

  • What is a housing loan for? What is a housing loan for?

    -Financing the purchase of residential apartments and houses

    -Finishing a house under construction or erecting a new one

    -Buying a piece of land and developing it for construction

    -Expanding an existing building

  • What are the official working hours for services provided by the Jordan Treasury Department? What are the official working hours for services provided by the Jordan Treasury Department?

    9:00 AM to 3:00 PM from Monday to Thursday, and from 10:00 AM to 3:00 PM on Friday.

  • How do I apply for a job at Housing Bank? How do I apply for a job at Housing Bank?
    HBTF always seeks to attract employees who possess excellent academic and professional qualifications. To submit an application, Click Here
  • What are the main banking services that the bank provides in Palestine? What are the main banking services that the bank provides in Palestine?

    The bank’s branches in Palestine provide a range of personal services, and an array of innovative and unique financial solutions suited for customers in the retail and corporate sectors.

  • What are the main banking services that the bank provide in Bahrain? What are the main banking services that the bank provide in Bahrain?

    Bahrain branch provides a range of financials solutions and banking services to corporate, SME and High Net Worth Individuals. Customers can access both short- and long-term financing options and robust trade finance services designed to facilitate seamless international and domestic trade

  • Do I need the beneficiary’s IBAN when sending interbank transfers across international borders? Do I need the beneficiary’s IBAN when sending interbank transfers across international borders?

    Yes, if the beneficiary is in a country that uses IBAN, otherwise, the request with be rejected.

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