FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • What is the minimum amount required to open an Iskan Youth account? What is the minimum amount required to open an Iskan Youth account?
    No minimum amount required to open Iskan Youth account
  • How much is the monthly fee of Iskan Youth debit card? How much is the monthly fee of Iskan Youth debit card?
    The monthly fee of Iskan Youth debit card is JOD 0.500
  • How much is the issuance and renewal fees of Iskan Youth Credit Card? How much is the issuance and renewal fees of Iskan Youth Credit Card?
    Iskan Youth Credit Card is waived from issuance and renewal fees for Youth customers
  • How to get Iskan Youth V-Card? How to get Iskan Youth V-Card?
    You can issue Iskan Youth V-Card instantly from Iskan Mobile app for free without the need to visit the branch
  • How can I install my transaction amount? How can I install my transaction amount?
    When using your Housing Bank Credit Cards through the merchant POS for selected participating merchants, through the SMS, through Iskan Mobile application or contact our Call Center (Iskan 24/7) at +96265200400
  • What is the installment period? What is the installment period?
    Flexible periods starting from 3 months up to 24 months. The installment months varies from one merchant to another
  • What is the interest rate for the installment program? What is the interest rate for the installment program?
    0% interest rate when using your credit card in selected participating merchants. And 1 % for non-participating merchants
  • Is there any interest-free period on my credit card transaction? Is there any interest-free period on my credit card transaction?

    The interest-free period may reach 55 days, depending on the date of transaction. There is no interest-free period on cash withdrawal transactions.

  • Does the money transfer service reach all parts of the world? Does the money transfer service reach all parts of the world?

    Yes, it does. This is because HBTF has a wide network of correspondent banks. There are over 500 correspondent banks  across the globe.

  • Can I get a money transfer service in a few minutes? Can I get a money transfer service in a few minutes?

    Yes, you can. HBTF offers the Western Union money transfer service that facilitates the process of transferring and receiving your money quickly around the world or through HBTF branch network. Moreover, you can visit the Western Union agent at country of residence and send a transfer. All you need to mention is the beneficiary’s name,additional you can use the Iskan Mobile banking application anytime anywhere to transfer and reveiving money.

  • What is the minimum amount that can be installed? What is the minimum amount that can be installed?
    100 JD
  • How many transactions can be installed on a credit card simultaneously? How many transactions can be installed on a credit card simultaneously?
    A maximum of five transactions can be processed in parallel
  • How to join Iskan Plus program? How to join Iskan Plus program?

    You can join Iskan Plus program by fulfilling the following criteria:

    - A monthly transferred salary to Housing Bank with minimum value of 650 JODs and maximum value of 2599 JODs or equivalent in foreign currencies.

    - The average balance of the customer's accounts (Term deposits / Current / Savings) in JOD currency should range from 10,000 JODs and less than 70,000 JODs or equivalent in foreign currencies.

     

  • Can I open an account at HBTF in currencies other than the Jordanian Dinar? Can I open an account at HBTF in currencies other than the Jordanian Dinar?

    You can open an account at HBTF with the below currencies:

    - U.S. Dollars

    - Japanese Yen

    - British Pounds

    - Euros

    - Several Arabic currencies

  • When can I utilize the Phone Bank service? When can I utilize the Phone Bank service?

    You can access the service 24/7, 7 days a week.

  • What are the banking benefits of the Iskan Plus free program? What are the banking benefits of the Iskan Plus free program?

    - Dedicated Relationship Manager and designated Iskan Plus branches for prioritized services

    - Priority on queueing systems at bank branches to obtain the banking services you need, such as withdrawing and depositing cash and checks

    - Priority at the call center service (Iskan 24/7)

    - Instant cash in case of emergencies during travels, through Western Union Quick Transfers on the Iskan Mobile application

    - Installments, discounts and loyalty programs for Iskan Plus debit and credit cards

    - 50% exemption on primary credit card issuance fees for the first year excluding Visa Infinite US Dollar card

    - Extra chance of winning in savings accounts for every additional 100 JODs in the balance

    - A lower interest rate than the advertised rate on consumer loan products

    - Exemption from loan granting fees purchased from other banks (Buyout Loans)

     

  • How much is the monthly subscription fee of Iskan Plus Paid Program? How much is the monthly subscription fee of Iskan Plus Paid Program?

    The monthly subscription fee of Iskan Plus Paid Program is 3.5 JODs.

  • In which Housing Bank branches Iskan Plus centers are available? In which Housing Bank branches Iskan Plus centers are available?
    Iskan Plus centers are available in 70 branches across the Kingdom. Click here
  • How can I apply for a debit card? How can I apply for a debit card?
    Visit any of our branches, contact our call center apply through the Iskan Mobile app or fill the form Click Here
     
  • What do I need to make a transaction outside Jordan or inside? What do I need to make a transaction outside Jordan or inside?

    Customer needs (Beneficiary Name & Address, beneficiary bank BIC code, Beneficiary Account/IBAN number) to request issuance of a transfer (Some other data might be requested depending on the country which will receive the transfer

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