FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Can the father or mother control and manage the Iskan Young account for their child? Can the father or mother control and manage the Iskan Young account for their child?
    Yes, parents are able to control and Manage Iskan Young accounts of their minors from Iskan Mobile app
  • How to Join Iskan Young Program? How to Join Iskan Young Program?
    Parents can onboard their minors to Iskan Young program from Iskan Mobile app
  • Are there any issuance fee or monthly fee for the debit card of the Iskan Young account? Are there any issuance fee or monthly fee for the debit card of the Iskan Young account?
    No, there are no issuance fee or monthly fee for the debit card
  • What is the minimum amount required to open Iskan Young account? What is the minimum amount required to open Iskan Young account?
    There is no minimum amount required to open the Iskan Young account
  • What is the minimum balance fee on any of Iskan Young accounts? What is the minimum balance fee on any of Iskan Young accounts?
    Iskan Young accounts are waived from minimum balance fee
  • How many transactions can be installed on a credit card? How many transactions can be installed on a credit card?
    The maximum number of transactions installed is 5 times during the same period.
  • How to Send a Transfer Using the CliQ Service through Iskan Mobile? How to Send a Transfer Using the CliQ Service through Iskan Mobile?
    1. Log in to Iskan Mobile and select “Payments”.
    2. Click on the “Instant Payment” service.
    3. Choose the beneficiary from your registered beneficiaries list or click on “Send/Request” to add a new beneficiary.
    4. Enter the required information, then review the CliQ transfer details on the preview screen.
    5. Enter the OTP sent to your registered mobile number, when the amount is JOD 200 or above.
    6. A success screen will display your CliQ transfer details.
  • How can I install my Transaction amount? How can I install my Transaction amount?
    When using your Housing Bank Credit Cards through the merchant POS for selected participating merchants, through the SMS, through Iskan Mobile application or contact our Call Center (Iskan 24/7) at +96265200400
  • What is the Instalment Period? What is the Instalment Period?
    Flexible periods starting from 3 months up to 24 months. The installment months varies from one merchant to another.
  • What is the interest rate for the installment program? What is the interest rate for the installment program?
    0% interest rate when using your credit card in selected participating merchants. And 1 % for non-participating merchants
  • What is the minimum amount that can be installed? What is the minimum amount that can be installed?
    100 JD
  • Is there any interest-free period on my credit card transaction? Is there any interest-free period on my credit card transaction?

    The interest-free period may reach 55 days, depending on the date of transaction. There is no interest-free period on cash withdrawal transactions.

  • Does the money transfer service reach all parts of the world? Does the money transfer service reach all parts of the world?

    Yes, it does. This is because HBTF has a wide network of correspondent banks. There are over 500 correspondent banks  across the globe.

  • Can I get a money transfer service in a few minutes? Can I get a money transfer service in a few minutes?

    Yes, you can. HBTF offers the Western Union money transfer service that facilitates the process of transferring and receiving your money quickly around the world or through HBTF branch network. Moreover, you can visit the Western Union agent at country of residence and send a transfer. All you need to mention is the beneficiary’s name,additional you can use the Iskan Mobile banking application anytime anywhere to transfer and reveiving money.

  • In which Housing Bank branches Iskan Plus centers are available? In which Housing Bank branches Iskan Plus centers are available?
    Iskan Plus centers are available in 70 branches across the Kingdom. Click here
  • How much is the monthly subscription fee of Iskan Plus Paid Program? How much is the monthly subscription fee of Iskan Plus Paid Program?

    The monthly subscription fee of Iskan Plus Paid Program is 3.5 JODs.

  • What are the banking benefits of the Iskan Plus free program? What are the banking benefits of the Iskan Plus free program?

    - Dedicated Relationship Manager and designated Iskan Plus branches for prioritized services

     - Priority in queueing systems at bank branches

     - Priority at the call center service (Iskan 24/7)

    - Instant cash in case of emergencies during travels, through Western Union Quick Transfers on the Iskan Mobile application

    - Installments, discounts and loyalty programs for Iskan Plus debit and credit cards

     - 50% exemption on primary credit card issuance fees for the first year excluding Visa Infinite US Dollar card

    - Extra chance of winning in savings accounts for every additional 100 JODs in the balance

     - A lower interest rate than the advertised rate on consumer loan products

    - Exemption from loan granting fees purchased from other banks (Buyout Loans)

     

  • How to join Iskan Plus program? How to join Iskan Plus program?

    You can join Iskan Plus program by fulfilling the following criteria:

    - A monthly transferred salary to Housing Bank with minimum value of 650 JODs and maximum value of 2599 JODs or equivalent in foreign currencies.

    - The average balance of the customer's accounts (Term deposits / Current / Savings) in JOD currency should range from 10,000 JODs and less than 70,000 JODs or equivalent in foreign currencies.

     

  • Can I open an account at HBTF in currencies other than the Jordanian Dinar? Can I open an account at HBTF in currencies other than the Jordanian Dinar?

    You can open an account at HBTF with the below currencies:

    - U.S. Dollars

    - Japanese Yen

    - British Pounds

    - Euros

    - Several Arabic currencies

  • When can I utilize the Phone Bank service? When can I utilize the Phone Bank service?

    You can access the service 24/7, 7 days a week.

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