FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

Asked Question

  • When do salaries get cleared at the bank?

    Customers’ salaries transferred by public and private entities to HBTF are cleared within 24 hours of the transfer date. The bank established a central unit to make this service highly efficient and speedy.

  • Why does the bank charge me if my account balance falls below the minimum amount?

    The bank charges a 1 JOD monthly fee from your current or saving account when your saving account balance is less than 100 JOD, or when your current account balance is less than 200 JOD Reason behind that charge is to partially compensate the cost of managing such accounts. In addition, we expect this fee to be an incentive for you to inject more funds into your account and exceed 100 JOD, and accordingly become eligible to participate in the savings Account Prizes draw.

  • What are the available payment instructions on credit cards?

    Available payment instructions on credit cards are 5%, 25%, 50% or 100%.

  • When does my credit card statement get issued?

    Credit card statements are issued at end of each month.

  • Who should open a savings account?

    The savings account is designed for all our customers. This is because it suits all those customers who wish to save money for their family and achieve financial security in the future.

  • What is the Call Center (Iskan 24/7) number?

    You can contact the call center on +96265200400, or the toll free number 080022111.

  • How can I register for the Iskan Online – Corporate?

    You can register by visiting any of our branches and filling the form.

  • What is the Minimum limit for opening a current Accounts?

    Minimum amount for opening a current Accounts is JD 500

  • Does Salaries Account qualify you for Advanced withdrawal of your salary?

    Yes, you can withdraw all of your salary at any time during the month.

  • Does Housing Bank provide Internet Banking Services to Corporate Customers?

    Our clients receive many quick and safe Banking Services through Iskan Online and Corporate Mobile Banking, which allows corporate customers to conduct many operations like:

    Money transfers, Pay Bills, Request a Check book, Balance Inquiry, Interest and currency exchange rates, Inquiries about checks deposited in the account and checks drawn on the account, in addition to sending inquiries from the customer to the bank.

  • What makes Housing Bank distinguished in terms of Corporate Credit Services?

    The Housing Bank is the ideal choice for clients of large, small and medium companies due to its ability to meet its customers' financing requirements, by providing a diverse and integrated group of banking products that meet their various needs, in addition to the extensive experience of the Relationship Managers in dealing with corporate clients from various sectors.

  • How does the Housing Bank implement the requests of Corporate clients regarding Commercial transactions and transfers?

    The Housing Bank is the ideal choice for clients of large, small and medium companies due to its ability to meet its customers' financing requirements, by providing a diverse and integrated group of banking products that meet their various needs, in addition to the extensive experience of the Relationship Managers in dealing with corporate clients from various sectors.

  • How can I register to the Iskan Mobile – Corporate?

    By visiting any of our branches and filling the form 

  • How can I Register to the Iskan Mobile – Retail ?

    Through downloading our app from the app store, play store or Huawei store and choose the registration option then filling the required fields.

  • What is the Minimum limit for opening a Basic Account?

    There is no minimum limit for opening an account

  • What is the Minimum limit for opening a Savings Account?

    100 JODs is the minimum limit for opening a savings account.

  • What is the Minimum Personal loan amount?

    The minimum personal loan amount is 3,000 JODs.

  • What is the maximum amount of Auto Loans financing I can get?

    Financing can reach 150,000 JOD.

  • What is the period available for installment through the Personal and household purchases installment program?

    Loan tenure up to 5 years (including grace period), Grace period up to 2 months.

  • What is the minimum balance required to open a Mustaqbaly account?

    100 JOD is the minimum balance required to open a Mustaqbaly account.