How can I benefit from the cashback within Iskan Gain Program? The cashback will be provided while paying through bank card via NI POS or MEPS at the shops participating in the service.
How can we benefit from the merchant discounts within the Iskan Gain Program? A discount will be provided through presenting and paying through bank card and asking for the discount at the shops participating in the service.
Can we combine the discount presented through the Iskan Gain Program with existing merchant discounts?
Can I transfer money through HBTF to my family even when I am outside Jordan? And what are the conditions for it? Yes, you can transfer money to HBTF wherever you are through a wide network of correspondent banks distributed over 60 countries. If you have a Housing Bank account, make sure to mention the beneficiary’s four-part name and specify his/her account number, and branch name.
In case you do not have a housing bank account, you can send money through Western Union.
Who is qualified to open a Basic Account ? Jordanian residents who are legally qualified to deal with banks, and do not have any type of bank account with other banks operating in the Kingdom
Do I need the beneficiary’s IBAN when requesting to issue a money transfer from my account to a beneficiary’s account within same bank inside the Kingdom?
Do I need the beneficiary’s IBAN when requesting to issue a money transfer from my account to a beneficiary’s account with another bank inside the Kingdom? Yes, and otherwise the request will be rejected.
Why is the Small Business loan from Housing Bank your ideal solution? We have a dedicated center for small enterprises that provides the needed support to our clients to obtain the suitable financing that meets their expectations with competitive interest rates and flexible loan tenor.
When can I utilize the Call Center (Iskan 24/7) service? The call center (Iskan 24/7) representatives are available to answer your questions 24/7,including official holidays and vacations.
What is the monthly minimum payment on my credit card’s outstanding balance? The minimum payment due depends on the selected payment instruction by the cardholder with a minimum amount of 25 JOD for standard/classic credit cards, and 50 JOD for platinum/signature/infinite/ credit cards, and the equivalent in US dollars for Infinite $ cards
What are the advantages of opening a savings account?
Will the bank charge me on the SMS service? There are no charges for this service.
Who should open a current account? The current account is designed to suit the needs of all customers, individuals, merchants, and companies. This account helps our customers to access banking services that shortens the distance between them and the bank wherever they are.
How can I open an account with HBTF if I reside outside Jordan? To open an account at HBTF while you reside outside Jordan, you must take the following steps:
-Order an application form to open an account through Iskan App or call the call center (ISKAN 24/7) at:+96265200400
-Fill in the application form with the required information
-Approve your signature through the bank you deal with or through one of our correspondents in the country you reside in
-Send us the application form with a verification copy of your ID on the following P.O. Box address: The Housing Bank for Trade & Finance P.O. Box 7693 Amman 11118 Jordan
How can I access banking services after working hours, or during official holidays? You can withdraw, deposit, and inquire services through our ATMs, which function 24 hours a day 7 days a week. You can also access about 24 services through short messages services (SMS), besides the online services through (Iskan Online), (Iskan Mobile). You can also access more than 40 services through our call center (Iskan 24/7) at: +96265200400, or the toll-free number 080022111, or follow us on social media platforms.
When do salaries get cleared at the bank? Customers’ salaries transferred by public and private entities to HBTF are cleared within 24 hours of the transfer date. The bank established a central unit to make this service highly efficient and speedy.
Why does the bank charge me if my account balance falls below the minimum amount? The bank charges a 1 JOD monthly fee from your current or saving account when your saving account balance is less than 100 JOD, or when your current account balance is less than 100 JOD, Reason behind that charge is to partially compensate the cost of managing such accounts. In addition, we expect this fee to be an incentive for you to inject more funds into your saving account and exceed 200 JOD, and accordingly become eligible to participate in the savings Account Prizes draw.
What are the available payment instructions on credit cards? Available payment instructions on credit cards are 5%, 25%, 50% or 100%.
When does my credit card statement get issued? Credit card statements are issued at end of each month.
What is the Call Center (Iskan 24/7) number? You can contact the call center on +96265200400, or the toll free number 080022111.
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