FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

Asked Question

  • Do I need the beneficiary’s IBAN when requesting to issue a money transfer from my account to a beneficiary’s account within same bank inside the Kingdom?
    Yes
  • What is the minimum amount for opening a Time Deposit Account with prizes?

    The minimum amount for opening a Time Deposit Account with prizes is 50k JODs.

  • Do I need the beneficiary’s IBAN when requesting to issue a money transfer from my account to a beneficiary’s account with another bank inside the Kingdom?

    Yes,  and otherwise the request will be rejected.

  • Why is the Small Business loan from Housing Bank your ideal solution?

    We have a dedicated center for small enterprises that provides the needed support to our clients to obtain the suitable financing that meets their expectations with competitive interest rates and  flexible loan tenor.

  • When can I utilize the Call Center (Iskan 24/7) service?

    The call center (Iskan 24/7) representatives are available to answer your questions 24/7,including official holidays and vacations.

  • What is the monthly minimum payment on my credit card’s outstanding balance?

    The minimum payment due depends on the selected payment instruction by the cardholder with a minimum amount of 25 JOD for standard/classic credit cards, and 50 JOD for platinum/signature/infinite/ credit cards, and the equivalent in US dollars for Infinite $ cards

  • What are the advantages of opening a savings account?
    The savings account aims to encourage customers to save their money for their family and their future, with the assurance that their money is in safe hands and that it will grow with the growth of their assets. The savings account also gives them an opportunity to win valuable prizes.
  • Will the bank charge me on the SMS service?

    There are no charges for this service.

  • Who should open a current account?

    The current account is designed to suit the needs of all customers, individuals, merchants, and companies. This account helps our customers to access banking services that shortens the distance between them and the bank wherever they are.

  • What documents should I bring to get a housing loan?

    Salary certificate or proof of income Presale or initial sale contract [Applicable in case of buying] / Property Registration Document [Property Deed] / Landscape blueprint [Land Map issued by Land Registration department] / Site location blueprint Real-Estate / License Proof of identity [I.D]

  • Why is the “Housing Loan” from Housing Bank your perfect solution?

    - Unlimited loan limit Tenor of loan up to 30 years

    - Competitive interest rate.

    - Grace period up to 6 months in case of purchases and up to 24 months for construction.

    - Financing up to 100% of the real-estate estimated value.

    - Life insurance coverage.

    - Pre-approved credit card with free subscription fees for the first year.

  • How can I open an account with HBTF if I reside outside Jordan?

    To open an account at HBTF while you reside outside Jordan, you must take the following steps:

    -Order an application form to open an account through Iskan App or call the call center (ISKAN 24/7) at:+96265200400

    -Fill in the application form with the required information

    -Approve your signature through the bank you deal with or through one of our correspondents in the country you reside in

    -Send us the application form with a verification copy of your ID on the following P.O. Box address: The Housing Bank for Trade & Finance P.O. Box 7693 Amman 11118 Jordan

  • How can I access banking services after working hours, or during official holidays?

    You can withdraw, deposit, and inquire services through our ATMs, which function 24 hours a day 7 days a week. You can also access about 24 services through short messages services (SMS), besides the online services through (Iskan Online), (Iskan Mobile). You can also access more than 40 services through our call center (Iskan 24/7) at: +96265200400, or the toll-free number 080022111, or follow us on social media platforms.

  • When do salaries get cleared at the bank?

    Customers’ salaries transferred by public and private entities to HBTF are cleared within 24 hours of the transfer date. The bank established a central unit to make this service highly efficient and speedy.

  • Why does the bank charge me if my account balance falls below the minimum amount?

    The bank charges a 1 JOD monthly fee from your current or saving account when your saving account balance is less than 100 JOD, or when your current account balance is less than 200 JOD Reason behind that charge is to partially compensate the cost of managing such accounts. In addition, we expect this fee to be an incentive for you to inject more funds into your account and exceed 100 JOD, and accordingly become eligible to participate in the savings Account Prizes draw.

  • What are the available payment instructions on credit cards?

    Available payment instructions on credit cards are 5%, 25%, 50% or 100%.

  • When does my credit card statement get issued?

    Credit card statements are issued at end of each month.

  • What is the Call Center (Iskan 24/7) number?

    You can contact the call center on +96265200400, or the toll free number 080022111.

  • Who should open a savings account?

    The savings account is designed for all our customers. This is because it suits all those customers who wish to save money for their family and achieve financial security in the future.

  • How can I register for the Iskan Online – Corporate?

    You can register by visiting any of our branches and filling the form.