FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • What are the key benefits of the Salary account?

    - Advanced withdrawal of your salary at any time during the month

    - Visa Electron Card to withdraw cash from ATM machines as well as making purchases from retail stores

    - Instant access to all Housing Bank electronic services (Iskan 24/7, Phone Banking, Mobile Banking, Iskan Online, and Iskan SMS)

    - Utility bills payments

    - Preferential terms on loans and credit facilities

  • Can a current account customer issue a check book?

    Yes, he/she can.

  • What documents should I bring to open current account?

    - ID card

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    - Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet) or a rental contract if the client is a tenant and the bills are in the name of the landlord

  • What documents should I bring to open Mustaqbali account?

    - ID card

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    - Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet) or a rental contract if the client is a tenant and the bills are in the name of the landlord

    - Salary transfer letter

  • What age segment is eligible to open a Mustaqbali account?

    All customers under 18 years of age

  • What documents should I bring to open a salary account?

    - ID card

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    - Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet) or a rental contract if the client is a tenant and the bills are in the name of the landlord

    - Salary transfer letter

  • What documents should I bring to open time deposit account?

    - ID card

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    - Proof of residential address: a recent utility bill from the nearest 6 months (electricity, water, landline, or internet) or a rental contract if the client is a tenant and the bills are in the name of the landlord

  • What documents should I open saving bank account?

    - ID card

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    - Proof of residential address: a recent utility bill from the nearest 6 months (electricity, water, landline, or internet) or a rental contract if the client is a tenant and the bills are in the name of the landlord

  • What documents should I open Basic bank account?

    -Identity proof document: A valid smart ID card for Jordanians

    -Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet) or a rental contract if the client is a tenant and the bills are in the name of the landlord

    -Family Book or Birth Certificate if the account is in the name of a minor
  • How long is the Auto loan tenor repayment period?
    Loan tenor up to 8 years
  • Can I get an Auto loan with minimal documents?
    Financing of up to 50% of the car value and 50% down payment with minimal documentation financing program.
     
  • What is the interest rate on a housing loan?
    Learn more about the interest rates and charges Click Here 
  • What is the Maximum Personal loan amount?

    The Maximum Personal Loan amount is 70,000 JOD.

  • What is the cashback percentage for Iskan Gain Program ?
    The cashback percentage varies from one merchant to another. For more information click Here
  • Is the service is available on all cards for Iskan Gain Program?
    Yes, it is available on HBTF credit and debit cards.
  • How I can benefit from the cashback for Iskan Gain Program?

    The cashback will be provided while paying through bank card via NI POS at the shops participating in the service.

  • How we can benefit from this offer for Iskan Gain?

    A discount will be provided through presenting and paying through bank card and asking for the discount at the shops participating in the service.

  • Can this offer be merged with another offer from Iskan Gain Program?
    No, the discount are not merged and not valid sales and special offers
     
  • Can I transfer money through HBTF to may family even when I am outside Jordan? And what are the conditions for it?

    Yes, you can transfer money to HBTF wherever you are through a wide network of correspondent banks distributed over 60 countries. If you have a Housing Bank account, make sure to mention the beneficiary’s four-part name and specify his/her account number, and branch name.

    In case you do not  have a housing bank account, you can send money through Western Union.

     

  • Who is qualified to open a Basic Account ?

    Jordanian residents who are legally qualified to deal with banks, and do not have any type of bank account with other banks operating in the Kingdom

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