FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

Asked Question

  • What are the exemptions offered to EDGE program customers? What are the exemptions offered to EDGE program customers?

    - Free of charge salary transfer

    - Free account statement

    - 100% exemption on primary and supplementary credit card issuance fees for the first year

    - Free of charge foreign currency deposit

    - 60 free checkbook leaves per year

  • What are the featured services EDGE program customers can use on Iskan Mobile? What are the featured services EDGE program customers can use on Iskan Mobile?

    - Customized mobile banking theme and design

    - Cheque book request

    - Credit card request

    - Safety Deposit application. boxes

    - Cardless withdrawal and deposit

    - Western Union Express Transfer Service (inquiry, send money, receive money)

    - Bill payment through eFawateercom

    - Credit card payments /settlements

    - CliQ services

    - Personal loan request

    - Auto loan request

    - Housing loan request

    - Locating Housing Bank ATMs and branches

    - CRIF credit Inquiry

    - Activation of SANAD digital identity

    - Travel insurance services

    - Card location control

  • What are the benefits and luxury services of Visa Infinite Credit Card? What are the benefits and luxury services of Visa Infinite Credit Card?

    - A revolving credit limit with repayment value that meets your needs

    - A grace period of up to 55 days for purchases

    - Flexibility in payment

    - Local and global acceptance

    -The ability to withdraw cash by card internationally up to 100% of the limit value

    -The option for internet purchases, making it possible to contact the 24/7 call center at any time to request changes to the limit or cancel the service, or through the Iskan Mobile app

    - Purchase installments at 0% interest

    - Personal Assistant Service

    - Contactless card where it is possible to contact the 24/7 call center at any time to request changes to the limit or cancel the service, or through the Iskan Mobile application

    - A secured card with chip and password protection

    - Automatic enrollment in the Iskan Coins program, allowing you to select rewards that suit you

    - Benefit from the Iskan Gain program

    - Life insurance for the outstanding balance on the card in case of death

    - Travel Insurance

    - International medical assistance while traveling abroad

    - Access to the LoungeKey program for Visa Infinite cardholders, providing the main cardholder and one visitor with free access to over 1,000 airport lounges worldwide. You can find more information at www.loungekey.com/visamena
  • In which Housing Bank branches EDGE centers are available? In which Housing Bank branches EDGE centers are available?
    - Shmeisani

    - Abdoun

    - Gardens

    - Um Uthaina

    - Jubaiha

    - Al-Madina Al-Munawara

    - Dabouq

    - Prince Rashed District

    - Al-Rabieh 

    - Abdullah Ghosheh St.

    - Zahran

    - Ethaa

    - Private Banking Services branches

    - Qaser Shbeb 

    - Wasfi Al-Tal Irbid
  • How to join EDGE program? How to join EDGE program?

    You can join the EDGE program based by meeting one of the following criteria:

    - A monthly transferred salary to Housing Bank with minimum value of 2600 JODs  or equivalent in foreign currencies.

    - The total value of credit facilities (housing loans/ personal loans/ car loans) granted to the EDGE customer should be 200,000 JODs or more.

    - The average balance of the customer's accounts (Time deposits / Current / Savings) should not be less than 70,000 JODs or equivalent in foreign currencies.

     
  • How can I apply for a debit card? How can I apply for a debit card?
    Visit any of our branches, contact our call center apply through the Iskan Mobile app or fill the form Click Here
     
  • What do I need to make a transaction outside Jordan or inside? What do I need to make a transaction outside Jordan or inside?

    Customer needs (Beneficiary Name & Address, beneficiary bank BIC code, Beneficiary Account/IBAN number) to request issuance of a transfer (Some other data might be requested depending on the country which will receive the transfer

  • Can I apply for Travel Insurance through Iskan Mobile? Can I apply for Travel Insurance through Iskan Mobile?

    You can apply for your travel insurance quickly and easily on Iskan Mobile.

  • How can I apply for a credit card? How can I apply for a credit card?

     Visit any of our branches, contact our call center apply through the Iskan Mobile app or fill the form Click Here

  • Can I access the lounges using my credit card? Can I access the lounges using my credit card?
    Yes, holders of Housing Bank (infinite, infinite $, signature, platinum) credit cards can access airport lounges.
  • What are the advantages of opening a current account ? What are the advantages of opening a current account ?

    - Getting a cheque book.

    - Getting a free Visa Electron Card which helps you with: Withdrawal, Deposit and Inquiring about your account 24/7.

    - Making purchases at shops and shopping centers.

    - Free access to electronic services (Call Center (Iskan 24/7), Phone Bank, Iskan Online, Iskan Mobile)

    - Access to the SMS service on your mobile phone for instant alerts whenever a transaction is made on your account.

    - Pay utility bills.

    - Apply now to open a current account by filling the form Click Here 

  • Who is qualified for a salary Account? Who is qualified for a salary Account?

    This account is tailored for employees and other individuals who receive a monthly salary transferred to their bank account. With this account, employees can reap several benefits not available to other accounts.

  • Who is qualified for a Time Deposit Account? Who is qualified for a Time Deposit Account?

    This account is designed for all customers, individuals, companies and business owners. It enables them to invest their money with high returns for different tied up periods with the ability to open this account in many currencies.

  • What are the key benefits of the Salary account? What are the key benefits of the Salary account?

    - Advanced withdrawal of your salary at any time during the month

    - Visa Electron Card to withdraw cash from ATM machines as well as making purchases from retail stores

    - Instant access to all Housing Bank electronic services (Iskan 24/7, Phone Banking, Mobile Banking, Iskan Online, and Iskan SMS)

    - Utility bills payments

    - Preferential terms on loans and credit facilities

  • Can a current account customer issue a check book? Can a current account customer issue a check book?

    Yes, he/she can.

  • What documents should I bring to open current account? What documents should I bring to open current account?

    - ID card

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    - Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord

  • What documents should I bring to open Mustaqbaly account? What documents should I bring to open Mustaqbaly account?

    - ID card

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    - Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord

    - Salary transfer letter

  • What age segment is eligible to open a Mustaqbaly account? What age segment is eligible to open a Mustaqbaly account?

    All customers under 18 years of age

  • What documents should I bring to open a salary account? What documents should I bring to open a salary account?

    - ID card

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    - Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord

    - Salary transfer letter

  • What documents should I bring to open time deposit account? What documents should I bring to open time deposit account?

    - ID card

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    - Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord