FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Can I apply for Travel Insurance through Iskan Mobile? Can I apply for Travel Insurance through Iskan Mobile?

    You can apply for your travel insurance quickly and easily on Iskan Mobile.

  • How can I apply for a credit card? How can I apply for a credit card?

     Visit any of our branches, contact our call center apply through the Iskan Mobile app or fill the form Click Here

  • Can I access the lounges using my credit card? Can I access the lounges using my credit card?
    Yes, holders of Housing Bank (infinite, infinite $, signature, platinum) credit cards can access airport lounges.
  • Who is qualified for a salary Account? Who is qualified for a salary Account?

    This account is tailored for employees and other individuals who receive a monthly salary transferred to their bank account. With this account, employees can reap several benefits not available to other accounts.

  • Who is qualified for a Time Deposit Account? Who is qualified for a Time Deposit Account?

    This account is designed for all customers, individuals, companies and business owners. It enables them to invest their money with high returns for different tied up periods with the ability to open this account in many currencies.

  • What are the key benefits of the Salary account? What are the key benefits of the Salary account?

    - Advanced withdrawal of your salary at any time during the month

    - Visa Electron Card to withdraw cash from ATM machines as well as making purchases from retail stores

    - Instant access to all Housing Bank electronic services (Iskan 24/7, Phone Banking, Mobile Banking, Iskan Online, and Iskan SMS)

    - Utility bills payments

    - Preferential terms on loans and credit facilities

    - The Ability to subscribe into EasyTawfeer service for free

  • What documents should I bring to open Mustaqbaly Account? What documents should I bring to open Mustaqbaly Account?

    · ID card for the account holder (benefit accounts), or for the guardian or custodian of a minor's account:

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    · Proof of Residential Address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord

    · Family book or birth certificate of the child (minor)

  • What age segment is eligible to open a Mustaqbaly account? What age segment is eligible to open a Mustaqbaly account?

    All customers under 18 years of age

  • What documents should I bring to open a salary account? What documents should I bring to open a salary account?

    · ID card:

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    · Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord

    · Salary transfer letter

  • What documents should I bring to open time deposit account? What documents should I bring to open time deposit account?

    • ID card:

    - A valid smart ID card for Jordanians (resident or non-resident)
    - A valid passport for non-Jordanians (resident or non-resident)
    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)
    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)
    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)
    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)
    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    • Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord

  • What documents should I open saving bank account? What documents should I open saving bank account?

    · ID card

    - A valid smart ID card for Jordanians (resident or non-resident)
    - A valid passport for non-Jordanians (resident or non-resident)
    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)
    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)
    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)
    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)
    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    · Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord

  • What documents should I open Basic bank account? What documents should I open Basic bank account?

    -Identity proof document: A valid smart ID card for Jordanians

    -Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet) or a rental contract if the client is a tenant and the bills are in the name of the landlord

    -Family Book or Birth Certificate if the account is in the name of a minor
  • How long is the Auto loan tenor repayment period? How long is the Auto loan tenor repayment period?
    Loan tenor up to 8 years
  • Can I get an auto loan with minimal documents? Can I get an auto loan with minimal documents?

    Get financing up to 80% of the car’s value with a minimal documentation financing program:

    - Valid Smart ID card

    - For foreign residents in Jordan (non-Jordanians): valid proof of identity (passport) and a valid residence permit

    - Clear proof of the borrower’s address

    - Completion of a written income declaration, including disclosure of any other financial obligations beyond the bank’s standard inquiries. These must be clearly stated in the declaration, ensuring the debt burden complies with applicable regulations

    - Salary certificate for the most recent month for clients with both transferred and non-transferred salaries. For clients with registered freelance income, professionals, artisans, and companies registered outside Jordan (both Jordanian and non-Jordanian clients), a bank statement for the last six months is required, in accordance with the product definition. This also applies to non-transferred salaries and rental income

    - Signature authentication of authorized signatories from other banks (A, B) on the account statement must be conducted by the bank. Exemption from this requirement is only granted if a QR code is provided on the statement

     
  • What is the maximum Personal Loan amount? What is the maximum Personal Loan amount?

    The Maximum Personal Loan amount is 70,000 JOD.

  • How can we benefit from the merchant discounts within the Iskan Gain Program? How can we benefit from the merchant discounts within the Iskan Gain Program?

    A discount will be provided through presenting and paying through bank card and asking for the discount at the shops participating in the service.

  • Can we combine the discount presented through the Iskan Gain Program with existing merchant discounts? Can we combine the discount presented through the Iskan Gain Program with existing merchant discounts?
    No, the discount are not merged and not valid sales and special offers
     
  • Can I transfer money through HBTF to my family even when I am outside Jordan? And what are the conditions for it? Can I transfer money through HBTF to my family even when I am outside Jordan? And what are the conditions for it?

    Yes, you can transfer money to HBTF wherever you are through a wide network of correspondent banks distributed over 60 countries. If you have a Housing Bank account, make sure to mention the beneficiary’s four-part name and specify his/her account number, and branch name.

    In case you do not have a housing bank account, you can send money through Western Union.

     

  • Who should open a current account? Who should open a current account?

    The current account is designed to suit the needs of all customers, individuals, merchants, and companies. This account helps our customers to access banking services that shortens the distance between them and the bank wherever they are.

  • What are the advantages of opening a current account? What are the advantages of opening a current account?

    - Getting a cheque book.

    - Getting a free Visa Electron Card which helps you with: Withdrawal, Deposit and Inquiring about your account 24/7.

    - Making purchases at shops and shopping centers.

    - Free access to electronic services (Call Center (Iskan 24/7), Phone Bank, Iskan Online, Iskan Mobile)

    - Access to the SMS service on your mobile phone for instant alerts whenever a transaction is made on your account.

    - Pay utility bills.

    - The Ability to subscribe into EasyTawfeer service for free

    - Apply now to open a current account by filling the form Click Here 

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