Cookies Policy

Introduction:
This policy (the Cookies Policy) explains how the Housing Bank uses cookies on this website and the relevant websites linked to this website. We use cookies on our website to improve user’s experience, allow the website to run properly and securely, and improve the services we provide.

The Bank amends this Policy from time to time to be in compliance with legal or technical requirements. Any amendments will be reflected to the Policy on the Bank’s website. By continuing to use the website, you are deemed to have accepted the said amendments and any affect thereof.

 
What are Cookies?

Cookies, also known as browser cookies or tracking cookies, are small and often encrypted text files located in browser folders, used by web developers to help users navigating the websites efficiently and perform certain functions.

 
How Do Our Websites Use Cookies?

Cookies can be used for multiple purposes on our website to improve user’s experience, allow the website to work properly and securely, and improve the services we provide. 

 
We use the following types of cookies for the following purposes:

  • Mandatory Purposes: This type of cookies cannot be disabled. It is to ensure that the website runs properly and securely. Without these cookies, the website will not run properly.
  • Analytical Purposes: Analytical cookies that track how users browse and interact with the website. The information collected is used to improve the website, and may be used by us or by third-party service providers to analyze how the website is used and how it performs.
  • Performance Purposes: These cookies are set by us, or our partners providing services via the website, to ensure smooth performance of such services. If disabled, some services may not run properly.
  • Marketing Purposes: These cookies are set to provide you with targeted advertising. We may allow third-party service providers to use cookies on the websites for achieving the same purposes. Third-party service providers that issue such cookies apply their own privacy policies.

Controlling Cookies Settings:

Users can control cookies settings via browsers. Please note that some cookies are mandatory, while others are optional, and you can refuse to store certain types of cookies at any time by clearing cache from your browser and changing your preferences. By rejecting cookies, some features and services on the website may run improperly.


Retention and Storage Period:

The retention and storage period of cookies may vary by user and depending on the category to which a cookie belongs in order to ensure that the Bank’s website runs properly.


Filing Complaints:

You can file complaints pertaining to any allegation related to the violation of your data or your data rights through any of the following means:

  • Toll-free number (080022205) from any landline or by calling (06-5103111) during the business hours.
  • The electronic complaint form is available on the Bank’s website: www.hbtf.com.
  • In person by visiting the Customer Complaint Unit at the headquarters during the business hours.
  • In writing to the postal address, i.e. the Housing Bank, the Customer Complaint Unit, P.O. Box 7693, Amman 11118, Jordan.
  • Fax Number: (06-4616202).
  • Via email at CComplaint@hbtf.com.jo.

You can also file complaints to any competent supervisory authority.

 
Contact Us:

To exercise any of your privileges mentioned in this Privacy Policy, please contact us through one of the following channels:

  • Phone: Toll-free number (080022205) from any landline or by calling (06-5103111) during the business hours.
  • Email: CComplaint@hbtf.com.jo
  • Address: In person by visiting the headquarters during the business hours.