FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Is wallet service available on the ATM? Is wallet service available on the ATM?

    Yes

  • What is the daily cash deposit limit on the ATM? What is the daily cash deposit limit on the ATM?
    19,999 JOD
  • Are there any alternative methods to withdraw money from an ATM if the card is forgotten? Are there any alternative methods to withdraw money from an ATM if the card is forgotten?

    1. Through Apple pay/ Google pay

    2. Through Iskan mobile - cardless ATM cash withdrawal

     
  • What is the daily cash withdrawal limit on the ATM? What is the daily cash withdrawal limit on the ATM?
    4,000 JOD
  • Can I apply for Travel Insurance through Iskan Mobile? Can I apply for Travel Insurance through Iskan Mobile?

    You can apply for your travel insurance quickly and easily on Iskan Mobile.

  • When can I utilize the Call Center (Iskan 24/7) service? When can I utilize the Call Center (Iskan 24/7) service?

    The call center (Iskan 24/7) representatives are available to answer your questions 24/7,including official holidays and vacations.

  • Will the bank charge me on the SMS service? Will the bank charge me on the SMS service?

    There are no charges for this service.

  • What is the Call Center (Iskan 24/7) number? What is the Call Center (Iskan 24/7) number?

    You can contact the call center on +96265200400, or the toll free number 080022111.

  • How can I Register to the Iskan Mobile – Retail ? How can I Register to the Iskan Mobile – Retail ?

    Through downloading our app from the app store, play store or Huawei store and choose the registration option then filling the required fields.

  • What is the CliQ service? What is the CliQ service?

    CliQ is a service that enables customers to send and receive money between bank accounts across all participating banks in Jordan, to and from any mobile wallet, instantly and 24/7.

  • How can I benefit from Housing Bank services without visiting the branch? How can I benefit from Housing Bank services without visiting the branch?

    You can benefit from Housing Bank's digital services without visiting the branch using Iskan Mobile, which offers you the banking services shown in the following link: https://hbtf.com/en/retail/eservice/iskan-mobile

    Or you can also contact the call center Iskan 24/7 on 065200400

  • How to send a transfer using the CliQ service through Iskan Mobile? How to send a transfer using the CliQ service through Iskan Mobile?
    1. Log in to Iskan Mobile and select “Payments”.
    2. Click on the “Instant Payment” service.
    3. Choose the beneficiary from your registered beneficiaries list or click on “Send/Request” to add a new beneficiary (funds can be transferred via CliQ service without the need to add the beneficiary to the beneficiary list).
    4. Enter the required information, then review the CliQ transfer details on the preview screen.
    5. Enter the OTP sent to your registered mobile number, when the amount is JOD 200 or above.
    6. A success screen will display your CliQ transfer details.
  • What is the maximum daily limit allowed for transfers using CliQ service? What is the maximum daily limit allowed for transfers using CliQ service?
    The maximum daily limit allowed for CliQ transfers is JOD 10,000 and the number of transactions must not exceed 100 transfers.
  • What are the transfer limits between accounts through Iskan Mobile & Iskan online? What are the transfer limits between accounts through Iskan Mobile & Iskan online?

    - Between your own accounts: 20,000 JOD per day
    -To other HBTF accounts: 20,000 JOD per day
    -To accounts in local banks: 10,000 JOD or equivalent in USD/GBP/EUR per day
    -To international banks: 5,000 JOD or equivalent in USD/GBP/EUR per day 

  • How can I access the Phone Bank Call Center (Iskan 24/7) services? How can I access the Phone Bank Call Center (Iskan 24/7) services?
    Anyone can contact the Call Center (Iskan 24/7) for general inquiries at any time. Bank customers who wish to use banking services must have a Debit Card and PIN.

     

  • What are the bank’s-channels? What are the bank’s-channels?

    - Iskan Mobile

    - Iskan Online

    - ATM Network 

    - SMS 

    - Interactive Voice Response System (IVR) 

    - Call Center (ISKAN 24/7)

    - ITM

    - Iskan Engage

    - Iskan Chat

  • How can I subscribe to Mobile Banking How do I sign up for mobile banking? How can I subscribe to Mobile Banking How do I sign up for mobile banking?

    You can sign up for the SMS service once you open an account or by visiting the nearest branch. You can also contact the call center at +0096265200400.To subscribe to the Iskan Mobile service , download the app stores and follow the registration steps.

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