FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • What are the official working hours for services provided by the Jordan Treasury Department? What are the official working hours for services provided by the Jordan Treasury Department?

    8:30 AM to 3:30 PM from Monday to Thursday, and from 10:00 AM to 3:00 PM on Friday.

  • What kind of services does HBTF offer in foreign exchange trading field? What kind of services does HBTF offer in foreign exchange trading field?

    - Providing an up to date foreign exchange prices expectations, economic indicators and financial data comes out from the leading economic countries

    - Offers customers the ability to exchange foreign currencies between their account through FX account to account service

    - Foreign exchange margin trading service

    - FX swaps and FX forward trading contacts

    - FX Options service

    - FX futures as well as options on futures contracts

    - Interest rate swaps

  • What is the difference between FX Margin and FX Cash trading services? What is the difference between FX Margin and FX Cash trading services?

    - The FX Margin service depends on a trading limit given to the client, while FX Cash service depends on the balance available in client’s account.

    - There are credit and debit interest rates applied on FX Margin accounts balances. No interest is applied to the FX Cash service.

    - Trading limit given under FX margin service is 7 times client’s deposited cash collateral, while FX cash service trading is limited to actual available balance in client’s account

    - FX Margin trading agreement is different from FX cash account service agreement.

    - FX margin trading service depends on adequacy ratio monitoring, while FX cash account service not

    - Under FX margin trading clients can sell a currency that he doesn’t own, while under FX cash account service this is not allowed.

  • How can I start trading Foreign Currency Exchange (FX) and Precious Metals? How can I start trading Foreign Currency Exchange (FX) and Precious Metals?

    Through coordinating with your branch or through visiting the Jordan Treasury Department, located at the headquarters building.

  • What are the products and service that the Treasury and Investment Department at HBTF provides? What are the products and service that the Treasury and Investment Department at HBTF provides?

    The Treasury and Investment Department provides a various batch of financial services for the bank’s retail and corporate clients and these services are as follows:

    - FX and Precious Metals Trading

    - International Brokerage

    - Asset Management Services

    - Investment Services

    - Financial Advisory

    - Treasury Sales

    - Money Market Services

    - Wealth Management

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