FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Does the money transfer service reach all parts of the world? Does the money transfer service reach all parts of the world?

    Yes, it does. This is because HBTF has a wide network of correspondent banks. There are over 500 correspondent banks  across the globe.

  • Can I get a money transfer service in a few minutes? Can I get a money transfer service in a few minutes?

    Yes, you can. HBTF offers the Western Union money transfer service that facilitates the process of transferring and receiving your money quickly around the world or through HBTF branch network. Moreover, you can visit the Western Union agent at country of residence and send a transfer. All you need to mention is the beneficiary’s name,additional you can use the Iskan Mobile banking application anytime anywhere to transfer and reveiving money.

  • What do I need to make a transaction outside Jordan or inside? What do I need to make a transaction outside Jordan or inside?

    Customer needs (Beneficiary Name & Address, beneficiary bank BIC code, Beneficiary Account/IBAN number) to request issuance of a transfer (Some other data might be requested depending on the country which will receive the transfer

  • Can I transfer money through HBTF to my family even when I am outside Jordan? And what are the conditions for it? Can I transfer money through HBTF to my family even when I am outside Jordan? And what are the conditions for it?

    Yes, you can transfer money to HBTF wherever you are through a wide network of correspondent banks distributed over 60 countries. If you have a Housing Bank account, make sure to mention the beneficiary’s four-part name and specify his/her account number, and branch name.

    In case you do not have a housing bank account, you can send money through Western Union.

     

  • Whom should I refer to if I wish to inquire about transfer services or bank drafts? Whom should I refer to if I wish to inquire about transfer services or bank drafts?

    Please get in touch with our call center (Iskan 24/7) at +96265200400, or our toll-free number 080022111, or through Iskan Mobile or visit the nearest branch.

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