FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • How to join Iskan Youth program? How to join Iskan Youth program?
    You can join Iskan Youth Program if you are aged between (18-25) years. You can open your account digitally through Iskan Mobile app or by visiting any of our branches across the kingdom
  • Can the father or mother control and manage the Iskan Young account for their child? Can the father or mother control and manage the Iskan Young account for their child?
    Yes, parents are able to control and Manage Iskan Young accounts of their minors from Iskan Mobile app
  • How to Join Iskan Young Program? How to Join Iskan Young Program?
    Parents can onboard their minors to Iskan Young program from Iskan Mobile app
  • Are there any issuance fee or monthly fee for the debit card of the Iskan Young account? Are there any issuance fee or monthly fee for the debit card of the Iskan Young account?
    No, there are no issuance fee or monthly fee for the debit card
  • What is the minimum amount required to open Iskan Young account? What is the minimum amount required to open Iskan Young account?
    There is no minimum amount required to open the Iskan Young account
  • What is the minimum balance fee on any of Iskan Young accounts? What is the minimum balance fee on any of Iskan Young accounts?
    Iskan Young accounts are waived from minimum balance fee
  • What is the minimum amount required to open an Iskan Youth account? What is the minimum amount required to open an Iskan Youth account?
    No minimum amount required to open Iskan Youth account
  • How much is the monthly fee of Iskan Youth debit card? How much is the monthly fee of Iskan Youth debit card?
    The monthly fee of Iskan Youth debit card is JOD 0.500
  • How much is the issuance and renewal fees of Iskan Youth Credit Card? How much is the issuance and renewal fees of Iskan Youth Credit Card?
    Iskan Youth Credit Card is waived from issuance and renewal fees for Youth customers
  • How to get Iskan Youth V-Card? How to get Iskan Youth V-Card?
    You can issue Iskan Youth V-Card instantly from Iskan Mobile app for free without the need to visit the branch
  • How to join Iskan Plus program? How to join Iskan Plus program?

    You can join Iskan Plus program by fulfilling the following criteria:

    - A monthly transferred salary to Housing Bank with minimum amount of     JOD 650  and maximum amount of JOD 2,599 or equivalent in foreign currencies.


    - The average balance of the customer's accounts (Current / Savings) in JOD currency should range from     JOD 10,000 and less than JOD 70,000 or equivalent in foreign currencies.

     

  • What are the banking benefits of the Iskan Plus free program? What are the banking benefits of the Iskan Plus free program?

    - Dedicated Relationship Manager and designated Iskan Plus branches for prioritized services

    - Priority on queueing systems at bank branches to obtain the banking services you need, such as withdrawing, depositing cash and checks

    - Priority at the call center service (Iskan 24/7)

    - Instant cash in case of emergencies during travels, through Western Union Quick Transfers on the Iskan Mobile application

    - Installments, discounts and loyalty programs for Iskan Plus debit and credit cards

    - 50% exemption on primary credit card issuance fees for the first year excluding Visa Infinite US Dollar card

    - Extra chance of winning in savings accounts for every additional 100 JODs in the balance

    - A lower interest rate than the advertised rate on consumer loan products

    - Exemption from loan granting fees purchased from other banks (Buyout Loans)

  • How much is the monthly subscription fee of Iskan Plus Paid Program? How much is the monthly subscription fee of Iskan Plus Paid Program?

    The monthly subscription fee of Iskan Plus Paid Program is 3.5 JODs.

  • In which Housing Bank branches Iskan Plus centers are available? In which Housing Bank branches Iskan Plus centers are available?
    Iskan Plus centers are available in 70 branches across the Kingdom. Click here
  • What documents should I bring to open Mustaqbaly Account? What documents should I bring to open Mustaqbaly Account?

    · ID card for the account holder (benefit accounts), or for the guardian or custodian of a minor's account:

    - A valid smart ID card for Jordanians (resident or non-resident)

    - A valid passport for non-Jordanians (resident or non-resident)

    - Identification card for the children of Jordanian women married to non-Jordanian men (resident or non-resident)

    - Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)

    - A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)

    - Temporary residence card for people from the Gaza Strip (non-Jordanian resident)

    - Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)

    · Proof of Residential Address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord

    · Family book or birth certificate of the child (minor)

  • What age segment is eligible to open a Mustaqbaly account? What age segment is eligible to open a Mustaqbaly account?

    All customers under 18 years of age

  • What is the minimum balance required to open a Mustaqbaly account? What is the minimum balance required to open a Mustaqbaly account?

    There is no minimum balance required

  • Who is the Edge program for? Who is the Edge program for?

    Edge was created for our most distinguished customers to provide them with personalized services that meet their banking needs.

  • How to join EDGE program? How to join EDGE program?

    You can join the EDGE program based by meeting one of the following criteria:

    - A monthly transferred salary to Housing Bank with minimum value of 2600 JODs  or equivalent in foreign currencies.

    - The total value of credit facilities (housing loans/ personal loans/ car loans) granted to the EDGE customer should be 200,000 JODs or more.

    - The average balance of the customer's accounts (Time deposits / Current / Savings) should not be less than 70,000 JODs or equivalent in foreign currencies.

     
  • What are the banking features offered to EDGE program customers? What are the banking features offered to EDGE program customers?

    - Free of charge salary transfer

    - Free account statement

    - 100% exemption on primary and supplementary credit card issuance fees for the first year

    - Free of charge foreign currency deposit

    - 60 free checkbook leaves per year

    - Preferential interest rates on loans and deposits

    - Exemption from Housing Bank fee for local or international transfers once a month

    - Free Debit card issuance (Edge)

    - Enjoy the benefits and luxury level of services with our Visa Infinite credit card

    - Preferential rates on automated and safety deposit boxes

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