FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Will the existing account numbers become invalid when the IBAN is applied? Will the existing account numbers become invalid when the IBAN is applied?

    No.

  • What is the CliQ service? What is the CliQ service?

    CliQ is a service that enables customers to send and receive money between bank accounts across all participating banks in Jordan, to and from any mobile wallet, instantly and 24/7.

  • How can I benefit from Housing Bank services without visiting the branch? How can I benefit from Housing Bank services without visiting the branch?

    You can benefit from Housing Bank's digital services without visiting the branch using Iskan Mobile, which offers you the banking services shown in the following link: https://hbtf.com/en/retail/eservice/iskan-mobile

    Or you can also contact the call center Iskan 24/7 on 065200400

  • How to join EDGE program? How to join EDGE program?

    You can join the EDGE program based by meeting one of the following criteria:

    - A monthly transferred salary to Housing Bank with minimum value of 2600 JODs  or equivalent in foreign currencies.

    - The total value of credit facilities (housing loans/ personal loans/ car loans) granted to the EDGE customer should be 200,000 JODs or more.

    - The average balance of the customer's accounts (Time deposits / Current / Savings) should not be less than 70,000 JODs or equivalent in foreign currencies.

     
  • How to send a transfer using the CliQ service through Iskan Mobile? How to send a transfer using the CliQ service through Iskan Mobile?
    1. Log in to Iskan Mobile and select “Payments”.
    2. Click on the “Instant Payment” service.
    3. Choose the beneficiary from your registered beneficiaries list or click on “Send/Request” to add a new beneficiary (funds can be transferred via CliQ service without the need to add the beneficiary to the beneficiary list).
    4. Enter the required information, then review the CliQ transfer details on the preview screen.
    5. Enter the OTP sent to your registered mobile number, when the amount is JOD 200 or above.
    6. A success screen will display your CliQ transfer details.
  • What are the banking features offered to EDGE program customers? What are the banking features offered to EDGE program customers?

    - Free of charge salary transfer

    - Free account statement

    - 100% exemption on primary and supplementary credit card issuance fees for the first year

    - Free of charge foreign currency deposit

    - 60 free checkbook leaves per year

    - Preferential interest rates on loans and deposits

    - Exemption from Housing Bank fee for local or international transfers once a month

    - Free Debit card issuance (Edge)

    - Enjoy the benefits and luxury level of services with our Visa Infinite credit card

    - Preferential rates on automated and safety deposit boxes

  • What is the maximum daily limit allowed for transfers using CliQ service? What is the maximum daily limit allowed for transfers using CliQ service?
    The maximum daily limit allowed for CliQ transfers is JOD 10,000 and the number of transactions must not exceed 10 transfers.
  • What are the advantages of opening a Salary Account with Housing Bank? What are the advantages of opening a Salary Account with Housing Bank?

    - You can withdraw your salary in advance at any time

    - You can get your debit card without issuance fees

    - You will get free access to all Housing Bank electronic services (Call Center (Iskan 24/7) , Phone Bank, Iskan online, Iskan Mobile and Iskan SMS)

    - You can pay different utility bills

    - You can apply for loans or credit facilities you need with preferential terms

    - When you sign up for the free SMS messaging service, you will be notified when your salary is deposited and when any transactions are made on your account

  • What are the benefits and luxury services of Visa Infinite Credit Card? What are the benefits and luxury services of Visa Infinite Credit Card?

    - A revolving credit limit with repayment value that meets your needs

    - A grace period of up to 45 days for purchases

    - Flexibility in payment

    - Local and global acceptance

    -The ability to withdraw cash by card internationally up to 100% of the limit value

    -The option for internet purchases, making it possible to contact the 24/7 call center at any time to request changes to the limit or cancel the service, or through the Iskan Mobile app

    - Purchase installments at 0% interest

    - Personal Assistant Service

    - Contactless card where it is possible to contact the 24/7 call center at any time to request changes to the limit or cancel the service, or through the Iskan Mobile application

    - A secured card with chip and password protection

    - Automatic enrollment in the Iskan Coins program, allowing you to select rewards that suit you

    - Benefit from the Iskan Gain program

    - Life insurance for the outstanding balance on the card in case of death

    - Travel Insurance

    - International medical assistance while traveling abroad

    - Access to the LoungeKey program for Visa Infinite cardholders, providing the main cardholder and one visitor with free access to over 1,000 airport lounges worldwide. You can find more information at www.loungekey.com/visamena

  • What Countries does the bank exist in? What Countries does the bank exist in?

    Housing Bank group exists in eight countries across three continents, with branches in Palestine and Bahrain, Representative Offices in Libya and UAE, Subsidiaries in Syria, Algeria, UK, and Jordan, for more details Click Here

  • What are the featured services EDGE program customers can use on Iskan Mobile? What are the featured services EDGE program customers can use on Iskan Mobile?

    - Customized mobile banking theme and design

    - Cheque book request

    - Credit card request

    - Safety Deposit application. boxes

    - Cardless withdrawal and deposit

    - Western Union Express Transfer Service (inquiry, send money, receive money)

    - Bill payment through eFawateercom

    - Credit card payments /settlements

    - CliQ services

    - Personal loan request

    - Auto loan request

    - Housing loan request

    - Locating Housing Bank ATMs and branches

    - CRIF credit Inquiry

    - Activation of SANAD digital identity

    - Travel insurance services

    - Card location control

  • Does the bank have International Branches? Does the bank have International Branches?

    Yes, the bank has 16 international branches (15 in Palestine and one branch in Bahrain).

  • In which Housing Bank branches EDGE centers are available? In which Housing Bank branches EDGE centers are available?

    - Shmeisani

    - Abdoun

    - Gardens- Um Uthaina- Jubaiha- Al-Madina Al-Munawara- Dabouq- Prince Rashed District

    - Al-Rabieh 

    - Abdullah Ghosheh St.

    - Zahran

    - Ethaa

    - Private Banking Services branches

    - Qaser Shbeb 

    - Wasfi Al-Tal Irbid

  • What are the transfer limits between accounts through Iskan Mobile & Iskan online? What are the transfer limits between accounts through Iskan Mobile & Iskan online?

    - Between your own accounts: 20,000 JOD per day
    -To other HBTF accounts: 20,000 JOD per day
    -To accounts in local banks: 10,000 JOD or equivalent in USD/GBP/EUR per day
    -To international banks: 5,000 JOD or equivalent in USD/GBP/EUR per day 

  • How can I access the Phone Bank Call Center (Iskan 24/7) services? How can I access the Phone Bank Call Center (Iskan 24/7) services?
    Anyone can contact the Call Center (Iskan 24/7) for general inquiries at any time. Bank customers who wish to use banking services must have a Debit Card and PIN.

     

  • Whom should I refer to if I wish to inquire about transfer services or bank drafts? Whom should I refer to if I wish to inquire about transfer services or bank drafts?

    Please get in touch with our call center (Iskan 24/7) at +96265200400, or our toll-free number 080022111, or through Iskan Mobile or visit the nearest branch.

  • What is the minimum income to get the Auto loan? What is the minimum income to get the Auto loan?

    The minimum income required to get an auto loan is 350 JOD 

  • Why is our personal loan program your perfect solution? Why is our personal loan program your perfect solution?

    -Tenor of loan up to 8 years including a grace period

    -Grace period up to 6 months

    -Competitive interest rate

    -Pre-approved credit card with free issuing fees for the first year

    -Life insurance coverage

  • What are the bank’s-channels? What are the bank’s-channels?

    - Iskan Mobile

    - Iskan Online

    - ATM Network 

    - SMS 

    - Interactive Voice Response System (IVR) 

    - Call Center (ISKAN 24/7)

    - ITM

    - Iskan Engage

    - Iskan Chat

  • How can I subscribe to Mobile Banking How do I sign up for mobile banking? How can I subscribe to Mobile Banking How do I sign up for mobile banking?

    You can sign up for the SMS service once you open an account or by visiting the nearest branch. You can also contact the call center at +0096265200400.To subscribe to the Iskan Mobile service , download the app stores and follow the registration steps.

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