Can I transfer money through HBTF to my family even when I am outside Jordan? And what are the conditions for it? Yes, you can transfer money to HBTF wherever you are through a wide network of correspondent banks distributed over 60 countries. If you have a Housing Bank account, make sure to mention the beneficiary’s four-part name and specify his/her account number, and branch name.
In case you do not have a housing bank account, you can send money through Western Union.
Who should open a current account? The current account is designed to suit the needs of all customers, individuals, merchants, and companies. This account helps our customers to access banking services that shortens the distance between them and the bank wherever they are.
What are the advantages of opening a current account? - Getting a cheque book.
- Getting a free Visa Electron Card which helps you with: Withdrawal, Deposit and Inquiring about your account 24/7.
- Making purchases at shops and shopping centers.
- Free access to electronic services (Call Center (Iskan 24/7), Phone Bank, Iskan Online, Iskan Mobile)
- Access to the SMS service on your mobile phone for instant alerts whenever a transaction is made on your account.
- Pay utility bills.
- The Ability to subscribe into EasyTawfeer service for free
- Apply now to open a current account by filling the form Click Here
What documents should I bring to open current account? - A valid smart ID card for Jordanians (resident or non-resident)
- A valid passport for non-Jordanians (resident or non-resident)
- Identification card for children of Jordanian women married to non-Jordanian men (resident or non-resident)
- Military ID/appointment certificate for members of the armed forces and security services (Jordanian resident)
- A valid service card for the Syrian community, stamped on the back with the seal of the security center that issued it, in addition to valid travel awards (non-Jordanian resident)
- Temporary residence card for people from the Gaza Strip (non-Jordanian resident)
- Diplomatic or administrative card issued by the Ministry of Interior (non-Jordanian resident)
· Proof of residential address: a recent utility bill from the last 6 months (electricity, water, landline, or internet). Exception: For low-risk Jordanian residents, provided the client’s address is fully completed on the account application, or a rental contract if the client is a tenant and the bills are in the name of the landlord
What is the Minimum limit for opening a current Accounts? Minimum amount for opening a current Accounts is JD 200
Can a current account customer issue a check book? Yes, he/she can.
Who is qualified to open a Basic Account ? Jordanian residents who are legally qualified to deal with banks, and do not have any type of bank account with other banks operating in the Kingdom
Do I need the beneficiary’s IBAN when requesting to issue a money transfer from my account to a beneficiary’s account within same bank inside the Kingdom?
Do I need the beneficiary’s IBAN when requesting to issue a money transfer from my account to a beneficiary’s account with another bank inside the Kingdom? Yes, and otherwise the request will be rejected.
Why is the Small Business loan from Housing Bank your ideal solution? We have a dedicated center for small enterprises that provides the needed support to our clients to obtain the suitable financing that meets their expectations with competitive interest rates and flexible loan tenor.
When can I utilize the Call Center (Iskan 24/7) service? The call center (Iskan 24/7) representatives are available to answer your questions 24/7,including official holidays and vacations.
Will the bank charge me on the SMS service? There are no charges for this service.
What is the monthly minimum payment on my credit card’s outstanding balance? The minimum payment due depends on the selected payment instruction by the cardholder with a minimum amount of 25 JOD for standard/classic credit cards, and 50 JOD for platinum/signature/infinite/ credit cards, and the equivalent in US dollars for Infinite $ cards
What are the advantages of opening a savings account?
How can I open an account with HBTF if I reside outside Jordan? To open an account at HBTF while you reside outside Jordan, you must take the following steps:
-Grant a power of attorney to one of your relatives, or request an application form to open an account through Iskan App or call the call center (ISKAN 24/7) at:+96265200400.
-Fill in the application form with the required information.
-Approve your signature through the bank you deal with or through one of our correspondents in the country you reside in.
-Send us the application form with a verified copy of your ID on the following P.O. Box address: The Housing Bank for Trade & Finance P.O. Box 7693 Amman 11118 Jordan.
How can I access banking services after working hours, or during official holidays? You can withdraw, deposit, and inquire services through our ATMs, which function 24 hours a day 7 days a week. You can also access about 24 services through short messages services (SMS), besides the online services through (Iskan Online), (Iskan Mobile). You can also access more than 40 services through our call center (Iskan 24/7) at: +96265200400, or the toll-free number 080022111, or follow us on social media platforms.
When do salaries get cleared at the bank? Customers’ salaries transferred by public and private entities to HBTF are cleared within 24 hours of the transfer date. The bank established a central unit to make this service highly efficient and speedy.
Why does the bank charge me if my account balance falls below the minimum amount? The bank charges a 1 JOD monthly fee from your current or saving account when your saving account balance is less than 100 JOD, or when your current account balance is less than 100 JOD, Reason behind that charge is to partially compensate the cost of managing such accounts. In addition, we expect this fee to be an incentive for you to inject more funds into your saving account and exceed 200 JOD, and accordingly become eligible to participate in the savings Account Prizes draw.
What are the available payment instructions on credit cards? Available payment instructions on credit cards are 5%, 25%, 50% or 100%.
When does my credit card statement get issued? Credit card statements are issued at end of each month.
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