FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

Filter By

Asked Question

Add a Question
  • What is the Iskan Coins Program? What is the Iskan Coins Program?
    The Iskan Coins Program enables Housing Bank customers to earn Iskan Coins when they utilize the bank's products and services (as per the services listed on the Bank’s official website). Accumulated Iskan Coins can be redeemed for cash, vouchers, gifts, or reward points with companies participating in the Iskan Coins Program. 
  • How to enroll and earn Iskan Coins? How to enroll and earn Iskan Coins?
    Housing Bank customers are automatically enrolled in the program. Iskan Coins are earned when benefiting from housing loan products, e-services via Iskan Mobile, and transactions made using Visa cards for online and in-store purchases both inside and outside Jordan, depending on the card type.
  • Which cards can be used? Which cards can be used?
    All Visa cards issued by the Housing Bank, including credit, debit, and Iskan v-cards, are eligible for earning Iskan Coins.
  • How can Iskan Coins be redeemed? How can Iskan Coins be redeemed?
    Iskan Coins can be redeemed through various methods, including:

    - Transferring Coins to another Housing Bank customer.
    - Converting Coins into cash credited to the customer's account or credit card, or to another Housing Bank customer.
    - Using Coins for payments (eFawateercom, eVouchers, CRIF fees).
    - Redeeming for shopping vouchers.
    - Withdrawing Coins via ATMs.

     
  • What is the validity of earned but unredeemed Coins? What is the validity of earned but unredeemed Coins?
    Earned but unredeemed Iskan Coins expire 24 months after the day they were credited to the customer's account.
  • What transactions are not included in earning Iskan Coins? What transactions are not included in earning Iskan Coins?
    Transactions that do not qualify for earning Iskan Coins include:

    - Cash withdrawals.
    - Fees and charges.
    - Transactions not posted to the card account.
    - Purchase transactions made at Gas stations.
    - The bank reserves the right to deduct Iskan Coins accumulated by the customer for successfully chargebacks transactions.
     

Filter By