FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • What are the available services on Iskan Business? What are the available services on Iskan Business?

    - Multiple formats of account statement 

    - Own account transfers 

    - Within Housing Bank transfers 

    - Local ACH & RTGS transfers 

    - International cross border transfers

    - CliQ payments

    - Salary bulk files 

    - Bulk payments files  

    - Cross currency transfers 

    - Efawateercom bill payments

    - Management of debit cards and credit cards 

    - Deposits management 

    - Cheques management 

    - Request balance certificate 

    - Host to Host 

    - Grouping & multi company linkage 

  • How can I login to Iskan Business for the first time? How can I login to Iskan Business for the first time?
    Click on the following link to view first time login steps:  HBTF Token Application
     
  • While trying to login to Iskan Business, the following error is displayed “The username or password you have provided do not match our records. Please check them and try again. If the problem persists please contact the bank” While trying to login to Iskan Business, the following error is displayed “The username or password you have provided do not match our records. Please check them and try again. If the problem persists please contact the bank”

    - Make sure that you enter the correct username and password 

    - You can reset your password by clicking on “Forgot Password?” option, then to proceed with the steps accordingly

    - If the error still exists, please contact the call center 065200400 ext. 4 or you can send an email to iskanbusiness.support@hbtf.com.jo

  • How can I reset my password through Iskan Business? How can I reset my password through Iskan Business?

    - Click on “Forgot Password?”

    - You will receive an email to the email defined on the system 

    - Follow the steps accordingly

     
  • What is “HBTF Token”? What is “HBTF Token”?
    It’s an application that generates One Time Passwords “OTP” which is used to for logging in Iskan Business and submission of financial transactions. 
  • Can we apply the company’s approved authority structure, as registered in the commercial registration, through Iskan Business service? Can we apply the company’s approved authority structure, as registered in the commercial registration, through Iskan Business service?
    Authorities are applied in line with the company’s approved authority matrix and in line with its registration certificate
  • What is the maximum number of users that can be assigned to a corporate through Iskan Business? What is the maximum number of users that can be assigned to a corporate through Iskan Business?
    The platform allows each customer to create multiple usernames and assign permissions and services according to the needs of each individual within the organization.
  • Can multiple companies within the same group be linked under one username and password? Can multiple companies within the same group be linked under one username and password?
    Multiple companies within the same group can be linked and accessed through the same username and in line with the applicable authorities.  
  • What are the fees and charges applied on the services available through Iskan Business? What are the fees and charges applied on the services available through Iskan Business?
    You can check the fees and charges applied on services through the following link:

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