FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • What are the fees and charges applied on the services available through IskanBusiness? What are the fees and charges applied on the services available through IskanBusiness?
    You can check the fees and charges applied on services through the following link:
  • What is “HBTF Token”? What is “HBTF Token”?
    It’s an application that generates One Time Passwords “OTP” which is used to for logging in IskanBusiness and submission of financial transactions. 
  • What are the available services on IskanBusiness? What are the available services on IskanBusiness?

    - Multiple formats of account statement 

    - Own account transfers 

    - Within Housing Bank transfers 

    - Local ACH & RTGS transfers 

    - International cross border transfers

    - CliQ payments

    - Salary bulk files 

    - Bulk payments files  

    - Cross currency transfers 

    - Efawateercom bill payments

    - Management of debit cards and credit cards 

    - Deposits management 

    - Cheques management 

    - Request balance certificate 

    - Host to Host 

    - Grouping & multi company linkage 

  • How can I reset my password through IskanBusiness? How can I reset my password through IskanBusiness?

    - Click on “Forgot Password?”

    - You will receive an email to the email defined on the system 

    - Follow the steps accordingly

     
  • While trying to login to IskanBusiness, the following error is displayed “The username or password you have provided do not match our records. Please check them and try again. If the problem persists please contact the bank” While trying to login to IskanBusiness, the following error is displayed “The username or password you have provided do not match our records. Please check them and try again. If the problem persists please contact the bank”

    - Make sure that you enter the correct username and password 

    - You can reset your password by clicking on “Forgot Password?” option, then to proceed with the steps accordingly

    - If the error still exists, please contact the call center 065200400 ext. 4 or you can send an email to iskanbusiness.support@hbtf.com.jo

  • How can I login to IskanBusiness for the first time? How can I login to IskanBusiness for the first time?
    Click on the following link to view first time login steps:  HBTF Token Application
     

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