FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Is wallet service available on the ATM? Is wallet service available on the ATM?

    Yes

  • What is the daily cash deposit limit on the ATM? What is the daily cash deposit limit on the ATM?
    19,999 JOD
  • Are there any alternative methods to withdraw money from an ATM if the card is forgotten? Are there any alternative methods to withdraw money from an ATM if the card is forgotten?

    1. Through Apple pay/ Google pay

    2. Through Iskan mobile - cardless ATM cash withdrawal

     
  • What is the daily cash withdrawal limit on the ATM? What is the daily cash withdrawal limit on the ATM?
    4,000 JOD
  • Can I apply for Travel Insurance through Iskan Mobile? Can I apply for Travel Insurance through Iskan Mobile?

    You can apply for your travel insurance quickly and easily on Iskan Mobile.

  • When can I utilize the Call Center (Iskan 24/7) service? When can I utilize the Call Center (Iskan 24/7) service?

    The call center (Iskan 24/7) representatives are available to answer your questions 24/7,including official holidays and vacations.

  • Will the bank charge me on the SMS service? Will the bank charge me on the SMS service?

    There are no charges for this service.

  • What is the Call Center (Iskan 24/7) number? What is the Call Center (Iskan 24/7) number?

    You can contact the call center on +96265200400, or the toll free number 080022111.

  • How can I Register to the Iskan Mobile – Retail ? How can I Register to the Iskan Mobile – Retail ?

    Through downloading our app from the app store, play store or Huawei store and choose the registration option then filling the required fields.

  • How can I benefit from Housing Bank services without visiting the branch? How can I benefit from Housing Bank services without visiting the branch?

    You can benefit from Housing Bank's digital services without visiting the branch using Iskan Mobile, which offers you the banking services shown in the following link: https://hbtf.com/en/retail/eservice/iskan-mobile

    Or you can also contact the call center Iskan 24/7 on 065200400

  • What are the transfer limits between accounts through Iskan Mobile & Iskan online? What are the transfer limits between accounts through Iskan Mobile & Iskan online?

    - Between your own accounts: 20,000 JOD per day
    -To other HBTF accounts: 20,000 JOD per day
    -To accounts in local banks: 10,000 JOD or equivalent in USD/GBP/EUR per day
    -To international banks: 5,000 JOD or equivalent in USD/GBP/EUR per day 

  • How can I access the Phone Bank Call Center (Iskan 24/7) services? How can I access the Phone Bank Call Center (Iskan 24/7) services?
    Anyone can contact the Call Center (Iskan 24/7) for general inquiries at any time. Bank customers who wish to use banking services must have a Debit Card and PIN.

     

  • What are the bank’s-channels? What are the bank’s-channels?

    - Iskan Mobile

    - Iskan Online

    - ATM Network 

    - SMS 

    - Interactive Voice Response System (IVR) 

    - Call Center (ISKAN 24/7)

    - ITM

    - Iskan Engage

    - Iskan Chat

  • How can I subscribe to Mobile Banking How do I sign up for mobile banking? How can I subscribe to Mobile Banking How do I sign up for mobile banking?

    You can sign up for the SMS service once you open an account or by visiting the nearest branch. You can also contact the call center at +0096265200400.To subscribe to the Iskan Mobile service , download the app stores and follow the registration steps.

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