FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Is there any interest-free period on my credit card transaction? Is there any interest-free period on my credit card transaction?

    The interest-free period may reach 45 days, depending on the date of transaction. There is no interest-free period on cash withdrawal transactions.

  • How can I apply for a debit card? How can I apply for a debit card?
    Visit any of our branches, contact our call center apply through the Iskan Mobile app or fill the form Click Here
     
  • Can I apply for Travel Insurance through Iskan Mobile? Can I apply for Travel Insurance through Iskan Mobile?

    You can apply for your travel insurance quickly and easily on Iskan Mobile.

  • How can I apply for a credit card? How can I apply for a credit card?

     Visit any of our branches, contact our call center apply through the Iskan Mobile app or fill the form Click Here

  • Can I access the lounges using my credit card? Can I access the lounges using my credit card?
    Yes, holders of Housing Bank (infinite, infinite $, signature, platinum) credit cards can access airport lounges.
  • What is the monthly minimum payment on my credit card’s outstanding balance? What is the monthly minimum payment on my credit card’s outstanding balance?

    The minimum payment due depends on the selected payment instruction by the cardholder with a minimum amount of 25 JOD for standard/classic credit cards, and 50 JOD for platinum/signature/infinite/ credit cards, and the equivalent in US dollars for Infinite $ cards

  • What are the available payment instructions on credit cards? What are the available payment instructions on credit cards?

    Available payment instructions on credit cards are 5%, 25%, 50% or 100%.

  • When does my credit card statement get issued? When does my credit card statement get issued?

    Credit card statements are issued at end of each month.

  • Can I use my card for online purchases? Can I use my card for online purchases?

    Yes, you can activate your card for online purchases by submitting a request through the Iskan Mobile application or by contacting the 24/7 telephone service center and requesting to amend the credit limit or cancel the service.

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