Clients Complaints

We are keen to allow all our customers to exercise their right to file a complaint through several means

We are keen, at the Housing Bank, allowing our clients to use their rights to submit the complaint through any of the below means:

  • The toll-free telephone number 080022205 (for fixed line ONLY) or call us on 06-5103111 during official working hours.
  • The Complaint Form Please Click Here .
  • Personally by visiting the Client's Complaints Unit/Head Office during official working hours.
  • Send your complaint by mail on (P.O. Box 7693 Amman 11118 Jordan) C/O Clients Complaints Unit.
  • Send your complaint by Fax on 06-4616202.
  • Send your complaint to CComplaint@hbtf.com.jo
General Notes
  • The Complaint will be answered within (10) working days from the date of receipt the complaint unless the nature of complaint needs more time. In all cases the response time to answer the complaint will not exceed (30) working days from the date of submitting the complaint.

     

  • In the event of dissatisfaction with the Bank's response on the complaint, you may resort to the Central Bank of Jordan (CBJ) or the courts. Noting that you may contact the CBJ through any of the following means: (CBJ website www.cbj.gov.jo or contact CBJ on 06-630301 or send your complaint by email on fcp@cbj.gov.jo or personal attendance to CBJ premises or any of CBJ branches in Irbid and Aqaba).

     

  • The following complaints will be excluded: The complaints that are currently manifested in front of courts or the complaints that have already attained a court ruling, Complaints concerning laborer and syndicalism issues, complaints have no complainant name or complainant information, client's inquiries and suggestions, complaints containing abuse or defamation or threat, complaints related to cases of anti-money laundering and financing of terrorism, the complaints that have already submitted and responded to unless these complaints have new updates can be considered, and complaints which are submitted by none of the above mentioned means.