FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Does Housing Bank provide Internet Banking Services to Corporate Customers? Does Housing Bank provide Internet Banking Services to Corporate Customers?

    Our clients receive many efficient and safe banking Services through IskanBusiness platform and IskanBusiness Mobile Banking, which allow corporate customers to carry out several actions such as processing all types of transfers, salary files management, bill payments, cheque book request, extraction of account statements in different formats, currency exchange rates inquiries, full view and reporting of cheques and PDCs, in addition to several other financial and non-financial services.

  • How can I register to IskanBusiness Or IskanBusiness Mobile? How can I register to IskanBusiness Or IskanBusiness Mobile?

    Our clients can apply to this service by contacting their relationship manager or by visiting any of our branches.

  • What are the available services on IskanBusiness? What are the available services on IskanBusiness?

    - Multiple formats of account statement 

    - Own account transfers 

    - Within Housing Bank transfers 

    - Local ACH & RTGS transfers 

    - International cross border transfers

    - CliQ payments

    - Salary bulk files 

    - Bulk payments files  

    - Cross currency transfers 

    - Efawateercom bill payments

    - Management of debit cards and credit cards 

    - Deposits management 

    - Cheques management 

    - Request balance certificate 

    - Host to Host 

    - Grouping & multi company linkage 

  • How can I login to IskanBusiness for the first time? How can I login to IskanBusiness for the first time?
    Click on the following link to view first time login steps:  HBTF Token Application
     
  • While trying to login to IskanBusiness, the following error is displayed “The username or password you have provided do not match our records. Please check them and try again. If the problem persists please contact the bank” While trying to login to IskanBusiness, the following error is displayed “The username or password you have provided do not match our records. Please check them and try again. If the problem persists please contact the bank”

    - Make sure that you enter the correct username and password 

    - You can reset your password by clicking on “Forgot Password?” option, then to proceed with the steps accordingly

    - If the error still exists, please contact the call center 065200400 ext. 4 or you can send an email to iskanbusiness.support@hbtf.com.jo

  • How can I reset my password through IskanBusiness? How can I reset my password through IskanBusiness?

    - Click on “Forgot Password?”

    - You will receive an email to the email defined on the system 

    - Follow the steps accordingly

     
  • What is “HBTF Token”? What is “HBTF Token”?
    It’s an application that generates One Time Passwords “OTP” which is used to for logging in IskanBusiness and submission of financial transactions. 
  • Can we apply the company’s approved authority structure, as registered in the commercial registration, through IskanBusiness service? Can we apply the company’s approved authority structure, as registered in the commercial registration, through IskanBusiness service?
    Authorities are applied in line with the company’s approved authority matrix and in line with its registration certificate
  • What is the maximum number of users that can be assigned to a corporate through IskanBusiness? What is the maximum number of users that can be assigned to a corporate through IskanBusiness?
    The platform allows each customer to create multiple usernames and assign permissions and services according to the needs of each individual within the organization.
  • Can multiple companies within the same group be linked under one username and password? Can multiple companies within the same group be linked under one username and password?
    Multiple companies within the same group can be linked and accessed through the same username and in line with the applicable authorities.  
  • What are the fees and charges applied on the services available through IskanBusiness? What are the fees and charges applied on the services available through IskanBusiness?
    You can check the fees and charges applied on services through the following link:
  • Is wallet service available on the ATM? Is wallet service available on the ATM?

    Yes

  • What is the daily cash deposit limit on the ATM? What is the daily cash deposit limit on the ATM?
    19,999 JOD
  • Are there any alternative methods to withdraw money from an ATM if the card is forgotten? Are there any alternative methods to withdraw money from an ATM if the card is forgotten?

    1. Through Apple pay/ Google pay

    2. Through Iskan mobile - cardless ATM cash withdrawal

     
  • What is the daily cash withdrawal limit on the ATM? What is the daily cash withdrawal limit on the ATM?
    4,000 JOD
  • What is the Iskan Coins Program? What is the Iskan Coins Program?
    The Iskan Coins Program enables Housing Bank customers to earn Iskan Coins when they utilize the bank's products and services (as per the services listed on the Bank’s official website). Accumulated Iskan Coins can be redeemed for cash, vouchers, gifts, or reward points with companies participating in the Iskan Coins Program. 
  • How to enroll and earn Iskan Coins? How to enroll and earn Iskan Coins?
    Housing Bank customers are automatically enrolled in the program. Iskan Coins are earned when benefiting from housing loan products, e-services via Iskan Mobile, and transactions made using Visa cards for online and in-store purchases both inside and outside Jordan, depending on the card type.
  • Which cards can be used? Which cards can be used?
    All Visa cards issued by the Housing Bank, including credit, debit, and Iskan v-cards, are eligible for earning Iskan Coins.
  • How can Iskan Coins be redeemed? How can Iskan Coins be redeemed?
    Iskan Coins can be redeemed through various methods, including:

    - Transferring Coins to another Housing Bank customer.
    - Converting Coins into cash credited to the customer's account or credit card, or to another Housing Bank customer.
    - Using Coins for payments (eFawateercom, eVouchers, CRIF fees).
    - Redeeming for shopping vouchers.
    - Withdrawing Coins via ATMs.

     
  • What is the validity of earned but unredeemed Coins? What is the validity of earned but unredeemed Coins?
    Earned but unredeemed Iskan Coins expire 24 months after the day they were credited to the customer's account.

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